Why is EXCELLENT customer service so elusive?

I honestly don't think people realize it WHEN they're doing it but it's a shame with all the knowledge about excellent service = excellent profits that the service experience ratio seems to be one great experience to every one hundred bad. Just to make sure that I was using the correct word I checked the … Continue reading Why is EXCELLENT customer service so elusive?

Why hindsight is ALWAYS 20-20

Today I had a first meeting with a potential customer. We all have a story to tell and as she painted her own picture, I saw many roads that brought her to this point where she was today - setting up business in Trinidad and Tobago. Then she paused and asked me a bit about … Continue reading Why hindsight is ALWAYS 20-20