Why Are We Still Failing At Customer Service?

We all think we can teach this class. We can identify poor service immediately. We see what’s wrong and how it can be fixed in an instant! I like what Ohad Shperling, a writer at Personalics, says: “A bad customer experience -we all know what it feels like. The blow-a-gasket, go-ballistic, hit-the-ceiling, foam-at-the-mouth rage afterContinue reading “Why Are We Still Failing At Customer Service?”