We all think we can teach this class. We can identify poor service immediately. We see what’s wrong and how it can be fixed in an instant! I like what Ohad Shperling, a writer at Personalics, says: “A bad customer experience -we all know what it feels like. The blow-a-gasket, go-ballistic, hit-the-ceiling, foam-at-the-mouth rage afterContinue reading “Why Are We Still Failing At Customer Service?”
