In terms of popular training workshops, we always find customer service and sales holding the top two spots. And for good reason because at the end of the day, businesses ultimately only fail or succeed for one reason… customers. According to Michael Simmons, a serial entrepreneur who has built one of the biggest online learning … Continue reading Why Sales Won’t Increase With Sales Training Alone
In a previous post, I mentioned five pillars that must be in place if you want to transform your life and achieve consistent results. I’ve talked before about willpower. So many of us think that in order to make changes and get the results we want in our lives we must utilize sheer willpower and discipline! … Continue reading The 5 “Must Haves” in Designing Your Own Success Strategy
From time to time I hear the following "I tried that goal process. It didn't work. I don't know why." It’s a great place to be! Getting and staying motivated is the key. Not knowing why is the beginning of wisdom. Here’s the truth nobody ever told you: developing your own process to get you … Continue reading How do you stay the Course en route to Success?
About a month ago I emptied all my email accounts of messages. I felt burdened. Like I was slowing down. Too much of everything. I did the same thing a few days ago, giving away stuff I no longer used/had use for. I've been doing the same thing with information that I have collected over … Continue reading Clearing never ends…
In an interview, Barbara Corcoran, businesswoman, speaker, consultant and “Shark” investor on ABC’s Shark Tank said productivity comes down to one fundamental rule: - When setting priorities for your company, begin by repeating what has worked in the past before you try anything new. This may sound simple but most entrepreneurs she's worked with hadn’t … Continue reading The Number One Productivity Tip for Small Business Owners and Independent Professionals
Because one has NOTHING to do with the other! Dear #bmobile and any other service provider listening in: Customer service has little to do with what you SAY and more to do with what you deliver. Right now with regard to your call centre you are probably happy that you: 1. are providing a toll … Continue reading With Immediate Effect: Please Separate the Words Customer and Service
Bold claim I know but hear me out. If I asked you if you knew what it took to lose weight, you’d probably respond with an answer along the lines of – “eat less, move more.” If I asked you about how to get out of debt, you’d probably tell me that “you need to … Continue reading If You Focus on Your Process – the Result will Take Care of Itself
Regardless of how old you are – you can make a difference. Every single day you are given an opportunity to do so. How are you using that privilege? Or do you hold the belief that it’s impossible for you to make a difference because you are too young or old? Your being too old … Continue reading Whether You’re 22 or 82 – Quit Holding Your Greatness Hostage!
Every day about 5,000 dabbawalas, or lunch box people, deliver nearly a quarter-million home-cooked lunches around Mumbai, India...a city of seventeen million people...at a high speed and WITHOUT ERROR! What's their secret? Their mission is simple - serve their customers accurately and on time, every time. Their value proposition - to bring a fresh, home-cooked … Continue reading “Carrying the Curry”