Doing Whatever it Takes is Always What it Takes…

We’ve become lazy. Lazy thinkers for starters. The advent of the search engine has left us with a sense that whatever we need to know we can simply “Google it.” We feel assured that we will find the answers we need immediately. We have become accustomed to finding the answers we need to live the … Continue reading Doing Whatever it Takes is Always What it Takes…

Overnight Success REALLY Doesn’t Happen Overnight

With headlines like “From Zero to $1 Billion in Two Years” describing what happened to Instagram and “They did it! YouTube Bought by Google for $1.65 Billion in Less than Two Years” it’s no wonder that we’re seduced and romanced into thinking about what it would be like in our own lives to go from … Continue reading Overnight Success REALLY Doesn’t Happen Overnight

Why is EXCELLENT customer service so elusive?

I honestly don't think people realize it WHEN they're doing it but it's a shame with all the knowledge about excellent service = excellent profits that the service experience ratio seems to be one great experience to every one hundred bad. Just to make sure that I was using the correct word I checked the … Continue reading Why is EXCELLENT customer service so elusive?