Don’t be a Michelin Chef…be a happy one

I was on a strategy call with my client, TImeout Specialist, Judy Joseph-McSween and she shared her observation – that there are so many happy/unhappy people. I remember years ago being told by a psychiatrist that I was a smiling depressed person. I can relate. So much of our life is spent in pursuit of…weContinue reading “Don’t be a Michelin Chef…be a happy one”

With Immediate Effect: Please Separate the Words Customer and Service

Because one has NOTHING to do with the other! Dear ‪#‎bmobile‬ and any other service provider listening in: Customer service has little to do with what you SAY and more to do with what you deliver. Right now with regard to your call centre you are probably happy that you: 1. are providing a tollContinue reading “With Immediate Effect: Please Separate the Words Customer and Service”

There Are No Guarantees

I spend quite a bit of time in my head – trying to figure things out. I love structure. I want the comfort of knowing that once I follow the RIGHT steps or the PRESCRIBED steps of those who went before that I would arrive safely at my intended destination, sans surprises! Needless to sayContinue reading “There Are No Guarantees”

Effficiency versus impact

During this morning’s quiet time, I was reviewing my business marketing efforts and contemplating whether I in fact was clear about my vision and what I wanted to be ‘known’ for. My mind drifted (as minds are fond of doing 🙂 ) and I got to thinking about solo practitioners, and our quest for efficiency.Continue reading “Effficiency versus impact”

What’s your “signature dish”?

When I was attending Bishop Anstey High School back in the seventies 😉 there was an ice cream shop about two blocks away called Carvalhoes Ice Cream Shoppe. Of course you could get the one or two scoop ice cream option but I would save any money I got in order to buy one ofContinue reading “What’s your “signature dish”?”

Why you need to avoid the real world

Today, anyone can be in business. Tools and technology make what was impossible in years gone by, possible and cost effective. One person can now do the job of three, with a virtual office, operating any where in the world working between ten and forty hours per week. You no longer have to deplete yourContinue reading “Why you need to avoid the real world”